FAQs

Do you have branches?

No — Pink Shop EG is online only (delivery service).
We don’t have a physical store, and we deliver all across Egypt.

Shipping Time & Delivery

• Orders are handed to the shipping company on the next business day after placing your order.

Inside Cairo

• Delivery in 24–48 business hours for some areas.
• Other areas may take 48–72 business hours.
• The courier will contact you before delivery.

Outside Cairo

• Orders are shipped the next business day.
• Delivery within 4 business days.
• Some villages/remote areas may take longer than 4 business days.

Returns & Exchanges

You can try on your items before the courier leaves 🤍
Except for underwear and swimwear, for hygiene and safety reasons.

For beauty products:

• Please make sure the order is correct (item & quantity)
• Without opening the product

We want you to feel confident with your order while ensuring the highest safety and quality standards ✨

Return & Exchange Policy

• On delivery, you can open and inspect your order before the courier leaves.
• Any item you don’t want must be returned immediately to the courier, and its value will be deducted from the total.
• If you refuse the entire order, you only pay delivery fees.
• Once the courier leaves, no returns or exchanges can be accepted.

⚠️ Service Misuse Policy

To keep this service fair for everyone:

• Customers who repeatedly order many items and keep only one may be blocked from future orders.
• You must receive at least 60% of the total items in your order.
• Otherwise, future orders may not be confirmed or shipped.

Payment Method

• Cash on Delivery (COD) only.

How to Choose the Right Size

• Use a measuring tape (cm) because sizing varies from item to item.
• Wearing a size in one product doesn’t guarantee it fits in another.
• Always check the size chart on each product page.
• Model size info is provided when available for easier comparison.

Important Note

• Colors may slightly differ due to lighting and photography.